Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information:
1.0 Personal data we collect
1.1 Visitors to our website
This site uses Google Analytics (GA) to track user interaction. We primarily use this data to determine the number of people using our site and to establish which pages are the most popular. This is helps us to better understand how users find and use our website and enables us to develop interesting content that is more relevant to all visitors.
Although GA records data such as your geographical location, device, internet browser and operating system, none of the information collected personally identifies you to us.
We consider Google to be a third-party data processor. All data collected by Google analytics for this site, is stored for 38 months.
1.2 Product registrations (electronic and paper)
In order to activate a Kudos warranty, we require customers to complete the product registration form. This is for the following reasons:
Customer Service: Allows us to provide a better service for you in the future by knowing which products you own and, in the unlikely event of a repair, enables us to fulfil our obligations to you.
Product updates: Allows us to easily contact you in the event of any important product updates and where there may be any issues regarding product safety/recalls.
Product advice: Should you choose to receive email communications from us, this allow us to we will send helpful tips and hints about getting the most from your speakers, information on new products and latest developments, invitations to dealer events or customer research (so that you can have your say on the speakers we make).
Note: Those who choose not to ‘opt-in’ to receive email communications, will only be contacted in the unlikely occasion of a crucial product update or recall.
1.3 People who use our services, e.g. who subscribe to our newsletter or request a publication or enquire about our services
The submission of a webform via either the ‘Contact us’ page results in the information being emailed to us via the Simple Mail Transfer Protocol (SMTP).
Our SMTP servers are protected by TLS (sometimes known as SSL) meaning email content is encrypted before sending and decrypted by our local computers and devices when it is received.
We collect this data to allow for a quick and relevant response to any specific query.
The information provided through either webform is only processed and stored if consent to email communications is given, although this means that we will be unable to respond to your query.
2.0 How we store your personal data
All completed webforms detailed in section 1, will be stored within this website’s database.
If applicable, the data is transferred to our email software, Mailchimp. Details of data type and how long it is stored is detailed in section 2.1.
Data is only stored on this website or our email software system.
2.1 How long do we store data?
Without consent for email communications – Duration of warranty period
With consent for email communications – Indefinitely
Without consent for email communications – Not stored
With consent for email communications – Indefinitely
2.2 What data we collect
We may collect and store the following information:
• Your name and job title (if relevant)
• Contact information including address, email address and telephone number
• Product registrations & warranty details
• Anonymous website usage data
• Other information relevant to enquiries or questions
• Other information pertaining to special offers or surveys
• Product feedback & customer comments (anonymised)
Depending on the webform completed, some or all of the above information will be collected.
3.0 Email communications
In line with current GDPR regulations, we ask for your consent before adding your information to our database.
Customer information is stored for email communication purposes within our email database.
As we value our customer relationships, we aim to send only relevant emails with product news, special offers, helpful tips, competitions and events.
You have the right to opt out of receiving promotional communications at any time by:
• Using the ‘unsubscribe’ link at the bottom of all our emails or
• Contacting us via: [email protected]
The personal data we collect is used for internal purposes ONLY. We will never pass on or sell any customer data to third party organisations.
4.0 Your rights
If you provide personal data through any of the forms on our website (Product Registration or Contact Us), this is done on an entirely voluntary basis.
In line with current regulations, you have the following rights which can be exercised at any time.
4.1 The right of access
Individuals have the right to be provided and review all the personal data we hold at any time. This request can be made verbally, or by contacting us via [email protected]
4.2 The right to rectification
Individuals have the right to have inaccurate personal data rectified or completed if it is incomplete. This is only applicable in certain situations.
4.3 The right to erasure
The right to erasure is also known as ‘the right to be forgotten’. Individuals have the right for personal data to be erased from our records. To exercise this right, contact [email protected] for more information.
4.4 The right to restrict processing
Individuals have the right to request the restriction or suppression of your personal data. This is not an absolute right and only applies in certain circumstances. Should this right be exercised, we would be permitted to store personal data, but not use it.
4.5 The right to data portability
The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services. This allows individuals to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability.
4.6 The right to object
Individuals have the right to object to the processing of their personal data in certain circumstances. Individuals have an absolute right to stop their data being used for direct marketing.
4.7 The right to object
Individuals have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you.
5.0 Our third-party data processors
We use third party software to process the personal data we collect. For more information, the links to their privacy policies are detailed below.
6.0 Keeping your data safe
This website is hosted on servers located in Europe and comply with the strictest European regulations.
Last Updated: April 2019